Damage cover and claims

What is covered

If your goods are lost or damaged because of how our driver handled or secured them, we cover the repair or replacement cost up to $1,000 per job, including GST.

Cover applies from the moment the load is secured at pickup until it is delivered and photographed.

What is not covered

• Damage that existed before pickup, or that the booking photos show.
• Damage caused by packing that was not adequate for transport.
• Cash, jewellery, documents, artworks, keys and other irreplaceable items.
• Perishable goods, plants and live animals.
• Items that were not described in the booking, or that exceed the 900 kg limit.
• Consequential losses such as lost rent, lost business or missed appointments.

How to claim

• Open the job in your account within 48 hours of delivery and report the problem.
• Describe what happened and add photos of the damage and of the item.
• We may ask for the delivery photos, which are stored with the job.
• Ops decide the claim, usually within ten business days. If it is upheld, the job is refunded; if the item can be repaired, we may arrange that instead.

The driver's insurance

Every driver must hold current Manitoba Autopac insurance and a valid licence to be online. Vehicles rated at 4,500 kg or more must also carry cargo insurance. We check expiry dates before a driver can accept work.

Your statutory rights

This cover is in addition to your rights under Manitoba's Consumer Protection Act and the common law. Nothing here limits a right that cannot be waived.